Thank you for the help. on 06-03-2023 16:05. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. We'll go over how to set up the filter, what. com and we’ll look into them. saved changes reverting without obvious cause. We would like to show you a description here but the site won’t allow us. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on. Try computers with Cisco’s OpenDNS using 208. Hi Ryan, Thanks for posting and welcome to our community 🙂. 8. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Try computers with Cisco’s OpenDNS using 208. 88K views 5 years ago. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. All devices would need to be re-connected to the WiFi. Information on how to use Web Safe can be found here. Stream from Virgin Media. 1. To turn parental controls off on Android, you need to go to the Play Store. As a result images etc aren’t downloaded automatically. 159. on 27-07-2022 14:17. Home Phone. Accessing Websites Blocked By Virgin Media. 4. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. Please try again later. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Virgin Media takes online safety seriously. 1 on your browser. See. I can not get websafe/child safe to work on any device. 220) in case it's a local DNS issue. 3 Once logged in, select ‘My apps’ tab’. A new secure password will be generated for you. Child safe not working. 159. Mark as New; Bookmark this message; Subscribe to this message. Preferred DNS 192. 159. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. e. com. on 09-07-2023 22:56. on 18-10-2022 19:33. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. 1. When prompted, enter the settings. For best. When I go to the Web - 5155296. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 8. 0. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Any website unsuitable for children is blocked by default. I have 3 devices. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Remember that parental control settings are only one part of online safety. The iPhone can access recordings, but the 2 iPads cannot. 1. on 10-06-2023 13:58. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media. Go to 192. AtlasVPN: A fast and secure VPN that is great for streaming. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. 123 and 194. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Virgin Media. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Learn how you can change Web Safe settings to turn Child Safe off. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Parental controls block websites and applications that you think are unsuitable for your child. Could it be a different situation, i. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Click the big on/off icon to connect. Check in your account settings on their website. have tried this page, but that also is stuck. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. I have added the address to the "accepted" list of web addresses on the router. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. e. You’ll be able to block groups of sites by category, configure blocking for specific. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Instructions here for WIndows PCs. by VirginMedia on 20-08-2018 08:52. Please keep an eye out for a purple envelope at the top right corner of your Forum page. If it was a scam, they will be able to help and protect you from falling victim to fraud. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. 100 nslookup protonvpn. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. 222. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Back up your device using iCloud or your computer. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. Learn how you can change Web. Sign in to My Virgin Media a. Are you seeing the old UI (left) or the new UI (right). No, then Web Safe is still on. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 1. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Any help appreciated. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Stay safe online. on 23-05-2023 15:19. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. 0 you will need to use 192. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Learn how you can change Web Safe settings to turn Child Safe off. Name. Thanks - 5400491. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. When prompted, enter the settings. Options. There is no speed problem with 16 Gig memory. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Get NordVPN - the #1 VPN for Virgin Media. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 8. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Here you’ll find all the help you need for Virgin Media related problems and issues. Afterward, click Apply and save your settings. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Post back here to have issue flagged to the forum team. Virgin Media. It looks like my websafe setting is switched to off. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. . I have noticed that when I view my account it is blank where. If the AS Name. . Select the Settings cog in the top right-hand corner. 0 Kudos. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. . Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 24/7 email & live chat customer support. Hello, I am having this problem too. Please enter your email. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. AS Name. QuickStart, set up and connections. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Virgin Phone Switchover. Options. Access your bills, diagnose faults and manage your package. VPN operates fine for use with : Virus Safe : Enabled. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. . Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 1. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. 1. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Complete your profile. Hi, I apologise whether this has been mentioned in the past. We recommend keeping Virus Safe on. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. We give all our customers a complete, market leading security package called Virgin Media Security,. Here you’ll find all the help you need for Virgin Media related problems and issues. I will be able to assist and get this changed for you. If your site is blocked by a majority of ISPs, it may be that there is a. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. These are two settings — Virus Safe and Child Safe. net, pubg. I have added the categories to block but it will not allow me to add. opens perfectly in both Firefox and in Edge. Solved: Hi, I can't seem to turn on Web Safe. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Stay safe online. Login in the the Virgin Media online account and try the to enable websafe. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. My Virgin Media makes managing your account easier with all your information in one place. . org. My Virgin Media App. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Parental controls block websites and applications that you think are unsuitable for your child. If you see two software update options available, choose the one you want to install. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. 8. 0 Kudos. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Any website unsuitable for children is blocked by default. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. in/myVM . . If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. 0 that contains your default network information. From there the Web Safe can be accessed and configured. What is Child Safe? Child Safe is an additional feature to Web. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. 140 and not, the expected, 81. Web Safe is not automatically turned on for customers who joined before this date. 222. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If it’s not a technical issue you need help with then we’re here to support you on. com IMAP Port. I'll be in touch soon. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Why is this marked at solved. Welcome to the community and thanks for taking the time to post your issue on the forums. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Please enter your email. 8K; 276;. on 15-04-2023 15:47. Back up your device using iCloud or your computer. Forum; Apps. If this happens, check Virgin Media Web Safe settings and ensure they don’t block access to PureVPN or VPN websites. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. The settings vary with each ISP, but most offer some or all of the following options: Timer. I can access via my phone, so not really a problem. Go to your browser settings and click Advanced settings. Access your bills, diagnose faults and manage your package. 220. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. on 21-03-2023 15:29. - 5083340. 9. Qurento. You can find out more FAQs about Web Safe here. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. I have switched off-on-off the web safe settings. 🙂 I'm sorry to hear that you're still experiencing this issue. 2 Log in to your Virgin Media account using your email address and password. Child Safe is a known source of many problems. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Toggle the button next to Child Safe option to turn it Off. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. If your websafe option is off, then the toggle will be greyed out. Just sign in to My Virgin Media and change your settings. Click: Web Safe. on 27-08-2023 09:39. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 100. In response to Graham_A. 8. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. Every computer on the internet must have a unique. Access your Hub's configuration page - default web address: 192. AS Name. 0 Kudos Reply. Reply. 159. Hey @DavidCalla,. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Then follow the instructions on screen to finish your set up. A new secure password will be generated for you. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Just bear in mind this would reset everything. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Regards, Steven_L. 67. Virginmedia. 0 Kudos. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Networking and WiFi. Go to Settings > General, then tap Software Update. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Sorry to hear you're having some issues with signing into your online account. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . 0. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Click on Plan and device. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Account - Mobile. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. 222 and 208. 8. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYour online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. It’s easy to turn on. Then click on parental controls and then turn it on. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Hopefully when that thread concludes it will also resolve your issue. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. We recommend keeping Virus Safe on. 168. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Makes sure your dns settings on your computer are manually set - 8. Tech Chatter. . 8. Options. Options. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. My Virgin Media App. Apply the Public DNS to the computer / device / your own Router i. on 01-02-2023 14:12. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. 168. Take a look at the pull-out tab on the side of the Hub 3. The WebSafe issues started a few weeks ago. Faced. Virgin Media Web Safe allows you to restrict certain types of. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. virgin. These are two settings — Virus Safe and Child Safe. Parental controls block websites and applications that you think are unsuitable for your child. Sign in to My Virgin Media a. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 1. If, however, you're still experiencing the problem, please pop back to us. pc. Click on Manage Web Safe. on 06-05-2023 22:30. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Follow these easy steps: 1. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. 1 and all appears in order. And we don’t mean wrapping them in bubble wrap. In summary, my ISPs (Virgin Media) Web Safe Settings were on, and this resulted in some issue with connecting to github (ping GitHub. No bank or credit card details are required for the trial. VPN operates fine for use with : Virus Safe : Enabled. Settings. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. ) and blocked and allowed websites have disappeared completely. Virgin Media. Select SPAM Settings. I can not access the Manage your websafe settings via my app or via my pc. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. How to access advanced settings. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Breaking down some broadband barriers 8. 100. We give all our customers a complete, market leading security package called Virgin Media Security,. please try again and on the app it just goes to a pagew that does not load. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 25-02-2023 13:20 - edited 25-02-2023 13:25. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Switched On Families Swap and share practical advice with other parents cancel. You may want to start by seeing what your site report looks like using a tool like Blocked. 220. Virgin Media. Parental controls block websites and applications that you think are unsuitable for your child. Login to the Virgin Media online account in a web browser. 88K views 5 years ago. 99. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Just sign into My Virgin Media and. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. 8) and this will bypass the websafe filter. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 222. Phone. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. I keep getting the message seen in the attached picture. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Go to Settings > General, then tap Software Update. Click: My Apps. Hi. At Virgin Media, we pride ourselves on our parental controls. Parental controls block websites and applications that you think are unsuitable for your child. Recently, many Virgin media users have complained Netflix not. Malware can also record or steal information like bank details or account logins. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is - 3060708. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Also check the dns settings of your vpn while you're there. 0. 1.